• In the event that you are unable to stay with us, we are not able to provide a refund or rearrange your booking. This includes adverse weather conditions which might affect your travel.
• If you need to cancel and can give us at least 2 week’s notice before your original  check-in date we may be able to rearrange your holiday. If you dates move between seasons there may be a cost incurred.
• If you need to cancel within 2 weeks of check-in, you can try to sell your holiday to friends or family and we will update the guest information. 
• We do not offer refunds or change of dates for HMPV, Covid 19 related illness. In the event that we have to cancel your stay we will notify you and discuss the alternative arrangements. 

• The lead person booking must be aged 18 or above at the time of booking.
• All guests must be aged 18 or above. Children are strictly under parental supervision.
• Nature Haven Glamping is Muslim-friendly and thus, there is a strict no pets policy, either staying or visiting the pod.
• There is a minimum of 2 person and a maximum of 4 person per pod. Any additional bed will be charged differently based on the size of the bed.
• Check-in is 3pm onwards. You will not be able to access your glamping pod before 3pm due to our housekeeping policy.
• Check-out is 12pm. Unfortunately we are unable to offer late check-out due to our housekeeping policy.
• This is a small site, so please respect your neighbors, keep the noise to a respectable level and make sure you out all of your litter in a bin.

If you are found to be in breach of these conditions during your stay, we reserve the right to ask you and your party to leave, with no refunds given.

• The lead person booking must be aged 18 or above at the time of booking.
• There is a strict no pets policy, either staying or visiting the pod.
• There is a minimum of 2 person per pod and a maximum of 4 person per pod.

If you are found to be in breach of these conditions during your stay, we reserve the right to ask you and your party to leave, with no refunds given.

Before your stay, you will be asked to make a payment with our booking system which will be used as a security deposit. This authorization of RM100 will be held and only used if you fail to comply with our Terms and Conditions.
We aim to be as fair as possible, and rarely charge guests any or all of their security deposit.

The RM100 security deposit will be held from your check-in day and refund upon check-out.
Unfortunately we had to introduce security deposits in the case where some of our pods were left extremely dirty or damaged.

If you have any questions please contact info@naturehavenglamping.com

If you or any of your party cause damage to the pod, the facilities or the exterior of the pod, or the site in any way, we reserve the right to collect payment from you to cover the cost of the damage.

Damage can include but is not limited to…

• Misuse of property and items
• Burns including cigarette burns and smoke damage
• Glass items in/around the pods

Please report any damages to us before you check-out. Breakages and damage must be paid for.

Nature Haven Glamping team will clean the pods exhaustively between each stay.

You are responsible for leaving the pods in a tidy manner before you leave.

A charge of RM50 will be made for any pods that have been left in an unsatisfactory mess.

Guests’ own wood or charcoal are not permitted. Fire pit must be used in the designated area, outside the pod for safety reasons.

• Vehicles are required to park at designated car park.
• Vehicles are left at your own risk. Nature Haven Glamping accept no responsibility for damage or theft on the site.

We operate a strict NO SMOKING policy inside the pods. This includes tobacco products and e-cigarettes.

Guests are permitted to smoke outside the pod, or in the canopy, but you must dispose of your cigarettes use the ashtrays provided.

We do not permit you to share your booking with other guests.

For example, if you book a 3 night stay, the same guests must stop in the glamping pod for the 3 nights. You cannot share the booking and split the nights.

The guests staying in the pod should be the guests who have given their details towards the security deposit. 

The whole site may be hired out by family or friend groups for special get-togethers.

Please enquire by phone or email for availability.

Children are strictly under parental supervision. Nature Haven Glamping will not be held responsible or liable for any incident happened.

Please keep your personal belongings safe and secure.

Nature Haven Glampings accept no liability for belongings that are lost or stolen on the site, including in and outside the pods.